Introduction: Your Privacy Matters to Us
Welcome to AfroXela.com! We are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains:
- What personal information we collect
- How we use your data
- Who we share your data with and why
- Your rights regarding your personal information
- How we protect your information
This policy applies when you use AfroXela.com, interact with our social media, or attend our events. By using our services, you agree to the practices described in this policy.
Who We Are
AfroXela Ltd (“we,” “our,” or “us”) operates AfroXela.com, the official website for AfroXela, an Afro-Urban music and cultural festival.
- Company Name: AfroXela Ltd
- Registered Address: Daisy Business Park 19-35 Sylvan Grove, London, United Kingdom, SE15 1PD
- Email: [email protected]
- Phone: +44 777 444 8189
If you have any questions about how we handle your data, please contact us using the details above.
What Information We Collect
To provide the best experience, we may collect the following information:
a) Information You Provide Directly
- Identity Information: Name, email, phone number, username, or other identifiers.
- Payment Information: Credit/debit card details (processed securely via third-party providers).
- Event Participation Details: Ticket purchases, event registrations, and VIP bookings.
- Communication Preferences: Newsletter subscriptions and marketing preferences.
b) Information Collected Automatically
When you visit our website, we may collect:
- Technical Data: IP address, browser type, device details, and site usage analytics.
- Cookies & Tracking Data: Information about your browsing behaviour to enhance your experience.
c) Information from Third Parties
We may receive data from:
- Event partners and ticketing platforms when you buy tickets through them.
- Marketing platforms to help us understand audience preferences.
How We Use Your Personal Information
We use your data for specific purposes, including:
✅ Event Services: Processing ticket purchases, registrations, and customer support.
✅ Marketing & Promotions: Sending event updates, artist announcements, and exclusive offers (only with your consent).
✅ Security & Compliance: Preventing fraud, ensuring event safety, and complying with legal obligations.
✅ Improving User Experience: Conducting research to enhance AfroXela events and digital platforms.
For example, if you purchase a ticket for an Afrobeat concert, we’ll use your email to confirm your order and send you related event updates.
How We Share Your Information
We do not sell your personal data, but we may share it with trusted partners:
✔ Event Partners & Sponsors: Artists, venues, ticketing agencies, and festival partners.
✔ Service Providers: Companies handling payments, marketing, website hosting, and customer support.
✔ Legal Authorities: If required by law or to protect AfroXela’s rights and safety.
✔ Business Transfers: In case of a merger, acquisition, or restructuring.
We ensure that any third parties handling your data comply with strict data protection laws.
Keeping Your Data Safe
We use strong security measures to protect your data, including:
🔐 Encryption: Secure encryption technology to protect transactions and personal data.
🔒 Access Controls: Only authorized personnel can access your information.
🛡 Data Retention Policy: We keep your data only as long as necessary for legal and operational reasons.
While we do our best to protect your information, no system is 100% secure. Always use strong passwords and avoid sharing sensitive information online.
Your Rights & Choices
Depending on where you live, you may have the right to:
✔ Access Your Data: Request a copy of the personal data we hold.
✔ Correct Your Data: Update inaccurate or incomplete details.
✔ Delete Your Data: Ask us to remove your information unless legally required to keep it.
✔ Opt Out of Marketing: Unsubscribe from promotional emails anytime.
✔ Restrict Data Processing: Limit how we use your data.
To exercise these rights, contact us at: [email protected]
Cookies & Tracking Technologies
We use cookies and similar tools to improve your experience.
🍪 Types of Cookies We Use:
- Essential Cookies: Required for website functionality.
- Analytics Cookies: Help us understand visitor behaviour.
- Advertising Cookies: Show relevant ads based on your interests.
You can manage your cookie preferences via browser settings or our Cookie Consent Tool.
Third-Party Links & External Sites
AfroXela.com may contain links to external websites, such as ticketing platforms, sponsors, and social media pages.
⚠️ Please note: We are not responsible for the privacy practices of third-party sites. Review their policies before sharing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal requirements.
🆕 Any significant updates will be communicated via email or a notice on our website.
How to Contact Us
If you have any questions or concerns, please contact us:
📧 Email: [email protected]
📞 Phone: +44 777 444 8189
🏢 Mailing Address: AfroXela HQ, Lisbon, Portugal
We are committed to protecting your privacy and ensuring a transparent data policy.
Thank you for trusting AfroXela! We look forward to bringing you unforgettable experiences while keeping your data safe and secure.